01Which payments this covers
This page covers charges for a Dueping subscription. Payments between a business using Dueping and its own clients are separate transactions. If your question concerns an invoice issued by one of those businesses, contact the invoice issuer directly.
02Before purchasing a plan
Review the current plan price, currency, billing period, and feature availability before confirming checkout. Planned features are not currently available functionality. Lemon Squeezy presents the final checkout total, including applicable taxes. Keep the receipt and purchase reference for your records.
03Canceling a renewal
Open Plans & billing in your workspace and choose Manage billing to manage a supported paid subscription through Lemon Squeezy. Follow the provider confirmation steps and check the resulting status. Cancellation and a refund request are separate actions. Where a paid-through date remains on the subscription, access continues until that date unless another account restriction applies.
04Requesting a refund review
Contact the Dueping team with your account email, purchase or subscription reference, charge date, and a short description of the issue. Billing concerns are reviewed according to the circumstances, applicable law, and the purchase terms presented by the payment provider. This page does not offer an automatic money-back guarantee or promise a refund for every request.
05Duplicate, incorrect, or unrecognized charges
If a charge appears duplicated, incorrect, or unrelated to your purchase, contact support promptly with the relevant reference so the transaction can be investigated. Do not send a full card number, card security code, account password, or banking login. For questions about an unrecognized Lemon Squeezy charge, its buyer support can also help identify the purchase.
06How an approved refund is processed
When a refund is approved, it is processed through the payment provider in accordance with its supported payment method and procedures. The time before it appears in your account can depend on the provider and your financial institution. We do not promise a fixed refund processing period. Mandatory rights under applicable law remain unaffected.
07Questions about an existing subscription
If you need help with renewal status, access after cancellation, a receipt, or a billing issue, contact the Dueping team using the details below before attempting another purchase. Creating a second subscription can result in additional charges.
Related provider information
Contact the Dueping team
For questions about this policy, email ruhanisoft@gmail.com or visit our contact page.